We're always looking at how we do business. The only way we can run our business and support our family and our instructors' families is through you - our customers. We recently reviewed our makeup policy and came up with a great way to have a makeup policy that provides our customers what they actually want and need.
Up until now, makeups for classes would need to be scheduled within 6 months after the absence, and you were required to call in to get an excused absence that could be made up. Going forward, your makeups will never expire, and you will receive a makeup class whether you call in prior to your absence or not. In order to use one of your makeup classes, you will need to be currently enrolled in a class. So if you ever take a break from The Little Gym, when you come back, your makeup classes will still be available. We *really* do appreciate it if you can call us when you won’t be coming to class, so others can do makeups in your spot. But we realize that when you can’t make it to class, that is often the hardest time to actually call in. So if you can’t call in, you won’t lose that class.
If you can find another program in Portland with a better make-up policy, let us know!
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